Power Etiquette: What You Don't Know Can Kill Your Career

Power Etiquette: What You Don't Know Can Kill Your Career

Power Etiquette: What You Don't Know Can Kill Your Career

Power Etiquette: What You Don't Know Can Kill Your Career


"Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career?

Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ""manners reference"" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as:

• telephone, e-mail, and Internet etiquette • table manners •grooming and business dress • written communications • gift giving • resumes and interviews • making introductions • public speaking • networking, and more."


Business etiquette is the art of knowing how to behave in a given situation and knowing how to interact with people. Etiquette is the guideline for knowing how to behave appropriately in all situations. Good manners make good business. It is not enough to know your company and product well. You must also know how best to meet people and make introductions, how to dress for the occasion, how to use your business cards properly, and how and what to gift, among other things. Your knowledge encompasses your leadership style, your communication, and your behavior in different business settings. Good manners are not optional; they are essential tools you must use every day. Improve your skills if you wish to advance, rather than sabotage, your career. in this and the following chapters, we will examine many aspects of etiquette and how they apply, particularly in business situations. All these skills are important to your success and will be essential components of your Manners Tool Kit.

In today’s business world I often hear, “Manners are not important these days” or “I am who I am. I have been successful in business, so why should I change?” There is a deceptively simple answer: etiquette is power. Good manners open doors that position and money cannot. We all have room for improvement. Using the skills in your Manners Tool Kit will help you to be polished and professional; others will perceive you as knowledgeable and confident. Your colleagues may seem willing to overlook your blunders now, but be assured, they won’t overlook them indefinitely. At critical points in your career, you may be passed over in favor of someone who practices Power Etiquette.

Learning the “rules” of business etiquette is easy; they are 80 percent common sense and 20 percent kindness. But what does that mean? If you are looking to your coworkers for guidance, you may be disappointed.

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