Emergency Notification

Emergency Notification

Emergency Notification

Emergency Notification

Synopsis

This text provides critical information to help organizations improve their emergency communications, including the tools, automation technology, and processes of crisis notification.

• Presents a complete background on emergency notification, including the seven basic phases of every emergency or crisis, and key attributes that make an emergency message effective and successful

• Includes a sound, carefully-conceived plan to improve the crisis readiness of any organization

Excerpt

The general topic of this book explores the process of issuing more effective warnings during an emergency or crisis situation. the key idea is that it is essential to succeed at communicating with the right people, at the right time, in the right ways during an emergency. Effective communication for emergency notification is important. Security, safety, and business survival are all dependent on effective emergency notification communication.

During an unfolding emergency, it is essential to notify and alert individuals; contact the crisis management team; and manage the command, control, and coordination communication functions essential to respond, mitigate the threat and potentially save lives. the notification of affected or vulnerable individuals is essential whether the emergency is the result of a natural disaster, industrial accident, workplace violence, active shooter, or terrorist incident. Effective emergency notification can also facilitate communication with families and the surrounding community; keep all key processes functioning even when people are displaced from their desks, phones, and usual locations; and distribute timely information about ongoing risks, medical and psychological resources, and human resources and personnel information.

It was the massacre at Virginia Tech University in April 2007 that served as one of the social “tipping points” for widespread interest in emergency notification in the security business continuity, and disaster recovery fields (as well as among senior administrators and executives) across the nation. the role of emergency notification (or lack thereof) was a central aspect of the tragedy that occurred on that campus. It seemed that the expectation for rapid, effective, and targeted individual mass notification of students and campus constituents became the norm in the aftermath of that shooting rampage. in addition, the lack of a simple coordinated and effective means to deliver vital warnings to residents has hindered emergency responses in disasters such as Hurricane Katrina, other college campus shootings (e.g., Northern Illinois University and Louisiana Technical College), incidents of workplace and . . .

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