The Etiquette Edge: Modern Manners for Business Success

The Etiquette Edge: Modern Manners for Business Success

The Etiquette Edge: Modern Manners for Business Success

The Etiquette Edge: Modern Manners for Business Success


Rudeness may be routine, but courtesy remains a competitive advantage.

Intelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate won't get far.

The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret--and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships, including how to:

• Be smart about how--and when--you use your smartphone

• Handle difficult conversations with tact and finesse

• Check texts and emails for content and tone

• Create a polished image on social media

• Conduct meetings (in person, online, or over lunch) with poise and confidence

• And more

In our era of entitlement, saying thank-you and giving praise are increasingly rare--but these simple acts are far from empty gestures. They're refreshing reflections of respect. Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules.


Today’s workplace is a more complex environment than it was just a couple of decades ago. Flatter organizations, decreased power distance, and increased diversity have benefited companies immensely, but with those changes have come more confusion about accepted rules of conduct and interpersonal relationships. Added to that turmoil the inescapable reach of social media and new technology that allows near-constant opportunities for creating friction with others and creating a world where we are connecting but not really connected.

Customs vary, and language and social differences can make effective interaction in the workplace, already challenging, even more daunting. the old rules don’t seem to work anymore; we need new practical guidelines to avoid confusion or chaotic behavior.

Unfortunately, since the late 1900s, perhaps even beginning in the 1960s, many people have considered courtesy old-fashioned and good manners elitist. At the same time, many of us are increasingly frustrated with rudeness or social ineptness and lack of professionalism among employees, customers, coworkers, and strangers. Yet most of us will readily admit that our parents’ concepts of good manners don’t always work in the twenty-first century.

The value of courtesy to your career

Many factors contribute to a person’s professional success. Knowledge, skill, work ethic, integrity, ambition—all of these factors are essential to achieving our goals. However, we make a serious mistake if we ignore the importance of effective and appropriate communication and behavior, social savvy, and commonsense etiquette. Failing to . . .

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