Excuse Me: The Survival Guide to Modern Business Etiquette

Excuse Me: The Survival Guide to Modern Business Etiquette

Excuse Me: The Survival Guide to Modern Business Etiquette

Excuse Me: The Survival Guide to Modern Business Etiquette


Blending different generations, genders, and cultures brings energy and fresh perspectives to the workplace. But the flip side is an environment ripe for confusion and social blunders. Mix in increasingly open-plan workplaces and constant connectivity, and the chance that we?ll unintentionally annoy or offend others increases exponentially.

Exactly what are the rules these days? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. The book untangles the nuances of:

  • Meeting etiquette
  • Interview expectations
  • Proper office attire
  • Electronic manners
  • Privacy in tight spaces
  • Eye contact and nonverbal cues
  • Small talk
  • Business dining
  • Social media use
  • Working remotely and flexibly
  • And more.

While the youngest employees might seem unruly, the oldest can seem rigid. Good manners create an atmosphere of respect, and smooth the way for everyone to succeed.


“I’ve learned that people will forget what you’ve said, people
will forget what you did, but people will never forget how you
made them feel.”

—MAYA angelou

She hasn’t been even one week on the job at Push Hard Marketing and 23-year-old Abby knows she made a huge mistake. There had been warning signs. Her new employer’s rating on Glassdoor was a mere 2.9 out of 5. the interviewer’s vagueness about the team, the manager, and even why this sought-after position was available all raised red flags. But the website’s job description dovetailed perfectly with her interests and education, and the company billed itself as collaborative and inclusive, all major advantages in Abby’s book. and besides, she needed a job.

Her reception is chilly. One week in, virtually no one has spoken with her. Her questions illicit one-word answers or shrugged shoulders. There is a supposed “welcome to the team”

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