101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

Synopsis

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on.

This practical, solution-oriented book walks readers through some of the most common--as well as the most serious--employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.

Excerpt

Having tough discussions with your employees will always be one of the most daunting tasks that you’ll face as a manager. As a general rule, the path of least resistance is avoidance, and how many of us haven’t been guilty from time to time of allowing problems to go on, hoping they’d simply fix themselves? If you’ve purchased this book, you’re probably someone who has faced this challenge on a number of occasions throughout your career, but you instinctively know that if you simply had the right verbiage and a strategic game plan in place, you’d be able to address minor problems head-on before they escalated into something far more serious.

Take comfort, dear reader, in knowing that you’re not alone. and know that this book is designed and structured as a handy guide—and guiding hand—to walk you through some of the most common as well as the most serious employee problems that you could ever come across in your career. My goal in writing 101 Tough Conversations to Have with Employees is to be there by your side and walk you through these issues carefully and thoughtfully, all the while protecting you as well as your company from liability or unforeseen consequences.

A bit earlier in my career, I wrote a book called 101 Sample Write-Ups for Documenting Employee Performance Problems: a Guide to Progressive Discipline and Termination. the purpose of that book was to provide managers and corporate leaders with sample documentation to walk them through some of the most challenging minefields that exist in corporate America today: written warnings, workplace due process, and terminations for cause. This book is specifically meant to complement the 101 Sample Write-Ups book, only from the verbal—rather than written— . . .

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