The Hidden Leader: Discover and Develop Greatness within Your Company

The Hidden Leader: Discover and Develop Greatness within Your Company

The Hidden Leader: Discover and Develop Greatness within Your Company

The Hidden Leader: Discover and Develop Greatness within Your Company


Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees"... these are "hidden leaders"... and they are critical to an organization's long-term success.

Managers today need to make the most of all their resources--and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who:

Demonstrate integrity • Lead through authentic relationships • Focus on results • Work from clear customer purpose • Fulfill the value promise of the company

Supported by real-world examples of hidden leaders in action--and QR codes readers can scan for instant access to online assessments--the book helps managers discover these secret saviors and enable them to deliver even greater value to customers.


Leaders are everywhere we look. For more than three decades, we’ve been traveling the world constantly researching the practices of exemplary leadership and the qualities people look for and admire in leaders they would willingly follow. We’ve talked to people from every type of organization, public and private, government and nongovernment, high tech and low tech, small and large, schools and professional services. They are young and old, male and female, and from every ethnic group. They represent every imaginable vocation and avocation. They reside in every country we’ve studied. and they all have a story to tell.

Conventional wisdom portrays leadership as if it were found mostly at the top. Myth and legend have treated leadership as if it were the private reserve of a very few charismatic men and women. Nothing is further from the truth. We have examined the immense variety of stories from so many different people and places, and it has become crystal clear to us that leadership is not a gene. It’s not a birthright. Demographics play no role in whether or not someone is going to become an exemplary leader. It’s not about position or title. It’s not about power or authority. It’s not about being a ceo, president, general, or prime minister. Leadership is not about who you are or where you come from. It’s about what you do. Our images of who’s a leader and who’s not are all mixed up in our preconceived notions about what leadership is and isn’t.

Scott and Laurie are right on target when they say any organization that can harness the leadership talent of all of its employees has a competitive advantage. By shining a light on the “hidden” leaders—those individuals who act like leaders, regardless of their position or job description—they call our attention to what it takes to discover, nurture, and support the leadership talents within each person—talents that, while they may be hidden, are actually abundant in every organization.

Our multinational and cross-generational data, along with theirs, challenge the myth that leadership is about position and power. and those data support the fact that leadership is about the actions you take. One . . .

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