Black Belt Negotiating: Become a Master Negotiator Using Powerful Lessons from the Martial Arts

Black Belt Negotiating: Become a Master Negotiator Using Powerful Lessons from the Martial Arts

Black Belt Negotiating: Become a Master Negotiator Using Powerful Lessons from the Martial Arts

Black Belt Negotiating: Become a Master Negotiator Using Powerful Lessons from the Martial Arts

Synopsis

The best martial artists know what they want when they enter the arena, they know how to get it, and they're not afraid to go after it. The same could be said of great negotiators. This book uses the principles of martial arts to guide readers step-by-step, from basic techniques through advanced strategies, all the way to achieving their black belt" in negotiating. Packed with quizzes, scripts, checklists, and even a Negotiating Rating Sheet for continual self-assessment, the book trains readers in martial arts-based negotiation fundamentals, including: • Don't Fear the Blow - Black belts aren't afraid of being hit or they would never step onto the mat. Get over your fear of bargaining, and the fight is already won. • Identify Vital Striking Points - Weaken others' positions by identifying what's most important to them... and bring down eventhe biggest opponent. • Read Your Opponent - Counter an opponent's moves by honing in on what technique they're using - and hit them with the perfect response. Grounded in authentiivery service.

Bear with Me : One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers.

What to Say to a Porcupine : When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner.

Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.

Excerpt

How would you like an extra $5,000 or $10,000 or more a year to spend? How would you like to have more leisure time? These and more are the benefits of developing exceptional negotiating skills.

How would your life be different if you were a better negotiator? You could be paid more money for your work. You could be driving a nicer car. You could be living in a bigger house. You could be doing more of what you want rather than just automatically complying with what other people ask you to do. Almost everything you have merely been dreaming about could easily become a reality if only you learned the art of strong negotiating.

We have opportunities to negotiate every day, and yet we often fail to get the best possible deal. Studies show that most people believe they could do better when bargaining. This is true not just for the more obvious activities such as asking for a raise or buying a house, but also for issues that do not involve money at all. Who does the dishes at your house? What movies will the family see? Who takes out the garbage? Who drives the kids to school? Who walks the dog? Where will we go out for dinner? All these issues were negotiable at some point. Most of us just give in without question on such issues, and some of us resent the inequality but don’t know what to do about it.

So what does negotiating have to do with martial arts? I am an American and proud of it. My great-grandfather came to the United States from Canton, China, in 1855. As an Asian American professional speaker who helps people become better negotiators, I’ve had the opportunity to travel to many countries and wouldn’t choose to live anywhere else in the world.

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