Closing the Literacy Gap in American Business: A Guide for Trainers and Human Resource Specialists


The authors present their perspective on workplace literacy past, present, and future. They describe how 21st century technology produced America's "literacy gap." The book reviews strengths and weaknesses of current literacy programs. It discusses learning related to difficult employee literacy problems. Actual case studies describe Individualized Instructional Programs (IIP) for hourly workers, support staff, managers, and professionals. A game plan is formulated for how to establish company "Work Force Education" policy and offer multi-level, cost-justified programs. Finally, international responses to workplace literacy are considered, along with the development of employee literacy into the next century.


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