The Motivation, Productivity, and Satisfaction of Workers: A Prediction Study

The Motivation, Productivity, and Satisfaction of Workers: A Prediction Study

The Motivation, Productivity, and Satisfaction of Workers: A Prediction Study

The Motivation, Productivity, and Satisfaction of Workers: A Prediction Study

Excerpt

This study is in a sense a capstone to one stage of the broader program of Research in Human Relations which has been in progress at the Harvard Business School since 1951. As one part of this broad program, many intensive case studies have been undertaken and several of these have already been published. As Professor Roethlisberger has said, in thecase studies the investigator is seeking more for light than for proof or verification. They have served effectively as generators of hypotheses and as clinical descriptions from which others can derive hypotheses as leads for further research. In this study the investigators have attempted to test systematically some of these hypotheses as to the factors determining the behavior of individuals in small work groups.

A reviewer of a case study recently published by the School which dealt with the behavior of a small work group was complimentary of the study itself, but at the same time he looked for something more. He said:

The social scientist's salient task is to predict behavior and those events that are the product of behavior. "Explanations" are useful only to the extent that they facilitate better predictions. It is doubtful that the phenomenological approach buttressed exclusively by case method technique can achieve this objective. If the case method leads to theories from which testable hypotheses can be deduced and can be systematically tested, then it is justified. But the pursuit of the case method as an end in itself leads into a blind alley.

Although one might feel that the reviewer understates the importance of intensive clinical case studies as generators of fruitful hypotheses in this complex area of human behavior . . .

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