Workplace Dispute Resolution: Directions for the 21st Century


Dispute management in the U. S. currently accepts workplace conflicts as a necessary part of organizational life. Having an effective dispute management system means providing the methods to resolve a dispute that matches the type and stage to which it has progressed while also serving the needs of those who use the system. Contributors to this collection provide a variety of viewpoints, including international perspectives, that help explain why employers who are committed to effective dispute management will use a combination of preventive and remedial dispute resolution mechanisms to address conflicts based primarily on interests, rights, or power.

Several essays also investigate how the interpersonal nature of a relationship between people determines the method selected to handle disputes, the impact of the "lens of gender" on our thinking about negotiation as a social activity for problem solving, and the tension between self-interest and fairness in negotiation and the use of justifications and impression management to resolve this tension.

Additional information

Includes content by:
  • Peter Feuille
  • Mary Rowe
  • Joel Cutcher-gershenfeld
  • Thomas A. Kochan
  • Sandra E. Gleason
Publisher: Place of publication:
  • East Lansing, MI
Publication year:
  • 1997


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