Worker Satisfaction and Development: A Case Study of Work and Social Behavior in a Factory Group

Worker Satisfaction and Development: A Case Study of Work and Social Behavior in a Factory Group

Worker Satisfaction and Development: A Case Study of Work and Social Behavior in a Factory Group

Worker Satisfaction and Development: A Case Study of Work and Social Behavior in a Factory Group

Excerpt

ZALEZNIK'S study of a machine shop is a contribution to the slowly growing body of literature on the small work group and organizational behavior. For me it also has another significance. It illustrates well the important relationship that exists between the continuous, ongoing mental processes of the investigator and the products that emerge from them. This relationship, when cast in its traditional mold of hypothesis and verification, often leaves unstated some of the difficult problems of choice and decision the investigator faces about the questions he asks of the phenomena he seeks to make live and come alive. It is this aspect of the Zaleznik study I wish to consider.

In the life of any social investigator, there are times when he is in a convergent or in a divergent mood. Sometimes he is focusing his attention on verifying a particular hypothesis. Thus he spends considerable time in planning and designing his research, in bringing about the phenomena that will converge upon the proposition he hopes to prove or disprove. On the other hand, sometimes the investigator is in a more teasing mood with regard to his data. In this mood he seeks more for light than for proof or verification. Thus he will change his plans to follow an unexpected development: an observation or result he had not anticipated. He will be interested in phenomena that diverge from as well as converge upon a point.

In the study reported in this monograph, Zaleznik is mostly in a divergent mood. In making this distinction we intend to be "descriptive," not "evaluative"; to prepare the reader for what he can expect. We are not suggesting that one of these moods is better or worse than the other. Obviously, the delicate balancing of both moods is essential for the success-

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.