The Computerization of Human Service Agencies: A Critical Appraisal

The Computerization of Human Service Agencies: A Critical Appraisal

The Computerization of Human Service Agencies: A Critical Appraisal

The Computerization of Human Service Agencies: A Critical Appraisal

Synopsis

Though many social service practitioners believe that computerization dehumanizes clients and should be avoided, this work demonstrates how, through a holistic approach to computer use, these problems can be solved. By providing an introduction to both theoretical and practical issues, Murphy and Pardeck promote a rational understanding of the possible uses and limitations of computers in social service agencies. They focus on the philosophical justification of computer use and the conceptual or symbolic nature of computerization, as well as illustrating how to create the organizational conditions necessary for computers to improve social service delivery.
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