Discrimination, Harassment, and the Failure of Diversity Training: What to Do Now


Billions of dollars have been spent on the wrong solution to the complex, sensitive and emotionally charged issue of discrimination and harassment in the workplace. Companies originally invested in diversity training in order to meet Affirmative Action and Equal Employment Opportunity requirements, to reduce litigation costs, and to buy social peace. The result was often more social conflict--divisiveness, hostility, backlash, and an increase in litigation. Hemphill and Haines offer a new, simple and effective solution that includes the need to: establish, publish and enforce a zero-tolerance policy against discrimination and harassment; develop standards which define unacceptable professional workplace behaviors; and provide the relationship skills training necessary for all employees to meet the company's behavioral standards. For all business executives, leaders, managers, supervisors, human resource specialists, trainers, consultants, entrepreneurs, and employees.

Additional information

Includes content by:
  • Hellen Hemphill P.D.
Publisher: Place of publication:
  • Westport, CT
Publication year:
  • 1997


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