The Modern Grievance Procedure in the United States

The Modern Grievance Procedure in the United States

The Modern Grievance Procedure in the United States

The Modern Grievance Procedure in the United States

Synopsis

The result of a major research project funded by the National Science Foundation, this book focuses on unionized grievance procedures in four major industries: steel manufacturing, retail department stores, nonprofit hospitals, and local public schools. Authors Lewin and Peterson identify the determinants and measures of grievance procedure effectiveness and examine the consequences of grievance procedure usage at the individual level.

Excerpt

This study has been a long time in the making. We first conceived the idea of undertaking a field study of grievance procedures in the United States in 1979, subsequently received funding for the research from the National Science Foundation (NSF), and began the research in 1981. Data collection proceeded over the next three years, which was far longer than initially envisioned.

Toward the end of this period, we encountered a most unusual opportunity to extend the study of grievance procedure effectiveness to include the post-grievance settlement behavior of employees and supervisors/managers in four large organizations. We seized that opportunity, but the additional data collection and analysis requirements meant that we could not begin to write up the study until mid-1986. This volume represents the culmination of our efforts, and we now better understand why so few industrial relations scholars who preceded us have attempted large-scale, multistage field studies of any topic, let alone grievance procedures.

Despite this, we believe that the data assembled for this study, which cover the 1980-1983 period, are the most comprehensive and richest ever obtained about the grievance procedure. the data base includes 77 employer organizations distributed among steel manufacturing, retail department stores, nonprofit hospitals, and local public schools; several hundred management and union officials who responded to lengthy questionnaires about grievance handling; 36 management and union officials in the aforementioned four industries and sectors who willingly sat for personal interviews and supplied us with valuable qualitative data about the grievance process; and detailed grievance and personnel file infor-

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