The Modern Grievance Procedure in the United States


The result of a major research project funded by the National Science Foundation, this book focuses on unionized grievance procedures in four major industries: steel manufacturing, retail department stores, nonprofit hospitals, and local public schools. Authors Lewin and Peterson identify the determinants and measures of grievance procedure effectiveness and examine the consequences of grievance procedure usage at the individual level.

Additional information

Publisher: Place of publication:
  • New York
Publication year:
  • 1988


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