Internal Consultancy in the Public Sector: Case Studies

Internal Consultancy in the Public Sector: Case Studies

Internal Consultancy in the Public Sector: Case Studies

Internal Consultancy in the Public Sector: Case Studies

Synopsis

This book will intrigue internal practitioners who are faced with repetitive problems in their practice, which they feel would more appropriately be addressed by a systems approach. It is also a taster for external consultants who want to extend their skills into public services.

Excerpt

Our aim in this book is to offer a timely perspective on the role and application of internal consultancy within the current context of public sector organizations.

At a time of widespread reform in the organization and management of the Social Services, the NHS, and education, many professionals within these systems feel ill-equipped to implement these changes. Consultancy offered to public sector organizations by consultants who work within them offers those involved an opportunity to take stock and reflect on the relentless process of change. It also presents the possibility of seeking local, tailor-made solutions to problems often created in attempting to implement national policy changes. The value of internal consultancy is that these solutions come from the ground floor, whether this is a duty office, hospital ward, or classroom, rather than in the form of recommendations that may be seen as imposed from outside the system, as can sometimes be the case in external consultancy.

Internal consultancy can also become a vehicle for empowerment, as it can offer involvement and a sense of commitment and ownership to all those participating in the process, including . . .

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