Managing Diversity--The Courage to Lead

Managing Diversity--The Courage to Lead

Managing Diversity--The Courage to Lead

Managing Diversity--The Courage to Lead


Elsie Y. Cross draws on her own experiences as an African American woman to provide the practical assistance today's organizational leaders need. She demonstrates how oppression functions at the individual, group, and systems levels, and makes clear that if executives are to solve these problems in the workplace, they must confront their own emotional and psychological barriers first. Not a memoir but a knowledgeable, reasoned explication of a complex and complete system of organizational change, Cross' book is a major contribution to our understanding of gender and cultural problems, and a sign of hope that both can be solved.


Many fine books have been written to help our business leaders improve their skills in leading their organizations. These texts break the tasks down in various ways and provide specific strategies and techniques aimed at enhancing productivity and improving return on investment.

This book addresses the same audience--the leaders of U.S. and global companies and other organizations--but has a different focus and a different mission. My focus is on the new skills that are needed if our leaders are to be successful in managing their organizations at a time of major demographic change. My mission is both to challenge those leaders to have the courage to take the risks necessary to face these changes, and to provide them with detailed information that will help them understand the dimensions of the challenge and acquire the skills necessary to prevail.


At the crux of the dilemma created by the major demographic change that is occurring worldwide is the reality of oppression. If people were simply moving around the globe in increasing numbers, and finding themselves equally welcome wherever they go, we would not need to learn to "manage diversity."

But of course such is not the case. Throughout history, in every time and place, some groups have dominated other groups. Differences that are in reality as inconsequential as the color of one's skin, or one's gen-

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