Training in the Automated Office: A Decision-Maker's Guide to Systems Planning and Implementation

Training in the Automated Office: A Decision-Maker's Guide to Systems Planning and Implementation

Training in the Automated Office: A Decision-Maker's Guide to Systems Planning and Implementation

Training in the Automated Office: A Decision-Maker's Guide to Systems Planning and Implementation

Synopsis

Information Technology And Office Work The Goals Of Training Training Within The Corporation Training Tools Assembling A New-Age Training Team Initiating A Training Program Determining Training Needs Obstacles To Training Designing The Curriculum Implementing The Training Program Corporate Computer Literacy--A Goal Glossary of Terms Index

Excerpt

During the past decade, American business crossed a major threshold. The service industry has supplanted the manufacturing industry as the largest employer of the American work force. In fact, a majority of the labor force in the United States now falls under the category of "information workers." Fifty-three percent of the work force are now either white-collar professionals or members of the office support staff. Consequently, information processing, an essential component of the service industry, has become one of the nation's primary productive activities. This activity is now more critical to American business than it has ever been before. The demand for accurate information, available promptly and at a reasonable cost, has grown by leaps and bounds.

As in the past, the locale for information processing is the office. In the office, information is gathered, stored, manipulated, communicated, and, most importantly, created. Yet the office is much more than a physical entity or a setting in which this activity takes place. It is the focal point for a set of business relationships. The office performs a variety of additional symbolic and human functions which, although they may not contribute directly to bottom-line profit, are indispensable for a healthy business environment.

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