Management of New Technologies for Global Competitiveness

Management of New Technologies for Global Competitiveness

Management of New Technologies for Global Competitiveness

Management of New Technologies for Global Competitiveness


Management of new technologies is a critical factor in achieving global competitiveness. A recent survey of managers in the United States revealed that the implementation of new and advanced technologies is the most popular strategy in achieving global competitiveness. This book explores the role of technology in that context. The book identifies the role of new technologies in improving quality and shows that adopting a strategic total quality management will, in fact, lead to improved productivity and survivability of the firm. A thorough comparison of the Japanese and American production management practices is presented. This in-depth analysis helps to identify the problems of managing new technologies and shows that human resources management is a critical factor that should not be overlooked. Other strategies for improving global competitiveness are presented. Each of the five sections of the book deals with a major thrust that confronts management of new technologies. The book also discusses information system management and product design. The book uses real-life cases, models, and conceptual frameworks to support the views presented.


Management of new technologies is a critical issue facing the corporate world today. We have in the recent times witnessed the proliferation of new technologies and, also, a shorter life cycle for these technologies. Increasingly, many executives believe that capital investment in new or advanced technologies is necessary in order to improve productivity. As the United States responds to its declining rate of growth in productivity, automation has assumed a critical role. The importance of advanced and new technologies in enhancing productivity, and in improving quality and competitiveness, is widely accepted. The pressure to manufacture high-quality products or provide high-quality services that meet the specifications and demands of consumers has led to a systemic approach to the management of technology. Many companies today rely on advanced technologies to achieve high precision, maintain tolerance, and provide high value-ended services and products.

Advanced technologies are widely applied in both the manufacturing and the service sectors, significantly influencing the quality of services delivered. For instance, many service institutions such as banks, insurance, and health care have drastically improved the quality of their services by making effective use of technology. Imagine what it would be like to conduct today's financial transactions in a bank that is not computerized. Obviously, the waiting time for a basic transaction would be high, turnout would be low, cash flow would be limited, and customer goodwill would be lost as they developed negative perceptions of the services rendered by that bank. Clearly, these factors would negatively influence the productivity, quality, and competitiveness of the bank. Technology is, therefore, instrumental in the survival of modern corporations.

Today's environment is dynamic and complex. Corporations have to be cognizant of both their operating and their external environments. Hardly a day passes without mention of the competition U.S. companies face, especially from the Japanese. Total quality management has become critical to understanding why American companies are losing their competitive edge. This book tackles this important problem through a holistic approach to the management of new technologies. It considers both manufacturing and service sectors, and looks at different aspects of process technology to determine how it can help achieve global competitiveness.

The book is divided into five parts. Part 1, Total Quality Management, features . . .

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