Breaking the Barrier to Upward Communication: Strategies and Skills for Employees, Managers, and HR Specialists

Breaking the Barrier to Upward Communication: Strategies and Skills for Employees, Managers, and HR Specialists

Breaking the Barrier to Upward Communication: Strategies and Skills for Employees, Managers, and HR Specialists

Breaking the Barrier to Upward Communication: Strategies and Skills for Employees, Managers, and HR Specialists

Synopsis

Much has been written about communicating within organizations but relatively little on the critical skill of communicating upward. Green and Knippen, experts in employee motivation and performance, show how essential it is to the success of an organization, public or private, for employees to get their ideas up the ladder and into the hands of the decision-makers. Their book outlines more than 40 specific upward communication needs and offers a structure that will ensure that the movement of ideas upward actually takes place. Unique in that it provides concrete advice for executives, managers, and employees alike, the book is especially important for human resource specialists, people engaged in training and developing the managers of tomorrow and contributing to the organization's success today.

Excerpt

All employees struggle at one time or another with the task of getting along with the people above them. Employees feel the frustration of trying to get along when they are worked too hard and paid too little, criticized too often and given too little praise, and expected to change when managers are unwilling to change themselves. Employees see the difficulties when managers give unfair appraisals, look over their shoulders, hoard information, set unrealistic expectations, and when they intimidate. It is equally hard when managers clearly show distrustful, thoughtless, and inconsiderate behaviors. and when employees hear a harsh word, a put-down, or an unrealistic demand, they feel the sting of it and getting along clearly is viewed as difficult. Most employees agonize over situations like these but in the end accept them because they simply do not plainly see how to get a firm grip on a better way.

This book is designed for anyone who wants to get along better with management and especially for human resource professionals, trainers, managers, mentors, and others who want to encourage and prepare employees to do so. the skills to accomplish this are clearly spelled out in a way that gives a good sense about concrete steps employees can take to deal with the variety of obstacles they face. This book is over- flowing with sensible guidelines and sound advice that will help em-

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