Communication at Work: Management and the Communication-Intensive Organization

Communication at Work: Management and the Communication-Intensive Organization

Communication at Work: Management and the Communication-Intensive Organization

Communication at Work: Management and the Communication-Intensive Organization

Synopsis

Communication pervades virtually everything managers do. What most people mistakenly assume about communication can and does limit their effectiveness, professionally and personally. Communication is much harder "work" and more complicated than people realize. Concrete advice and thought-provoking questions show how to be a more effective communicator. Executives, researchers, and upper level and graduate students of management, human relations, and human resources, organizational behavior, leadership, and communication will find this volume instructive and illuminating.

Excerpt

This book explores what it means to "talk about things." Talking about things takes us outside ourselves, stretching the tethers of our consciousness as far as words will take us. Talking about things brings others nearer so that they may share some of our hopes, our laughter, our fears, our dreams, our selves -- as near as words can bring them. In an important sense, talking about things, in one form or another, is the only way that we humans can accomplish anything of lasting value. Talking about things, in this sense, is the thing. Everything. All we have.

Things are the way they are, and what they are, because of the way we talk about them. This includes the subject and practice of human communication. An important thesis in this book is that the very act of opening our mouths on the subject of communication can embed subtle yet compelling "lessons" about communicating that seriously reduce our effectiveness as communicators. An additional important thesis is that many of today's most pressing organizational and management challenges -- leadership, empowerment, shaping organizational culture, building effective teams, and managing change -- hinge on communication activities, and can best be understood and met in terms of communication and communicating. Overarching the entire discussion is the premise that most people and most managers seriously underestimate just how much hard work it is to communicate effectively, and that that perspective keeps them from being effective communicators -- which, for managers, means that they'll consequently be ineffective at leadership, empowerment, shaping organizational culture, building effective teams, and managing change.

All of this stems in large part from the way we "talk about things," especially communication. This book approaches communication in ways that will challenge many of the most taken-for-granted -- and mistaken -- assumptions that people hold about the subject. When we're done, I hope you'll look at the power of words -- of "talking about things" -- differently than before.

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