A Systemic Approach to Consultation

A Systemic Approach to Consultation

A Systemic Approach to Consultation

A Systemic Approach to Consultation

Synopsis

This book discusses the application of systemic thinking to work within organizations. The authors draw on their experience of working with teams, departments, and whole organisations in both the private and public sectors. It is intended as a handbook for professionals from any discipline who are involved in consultation work.

Excerpt

As consultants we have learned that organizations have certain tasks to perform, and that patterns of behaviour and beliefs about the organization develop around the performance of these tasks.

Organizations ask us to help them and their employees accomplish their tasks more effectively. We have learned to describe and examine patterns of beliefs and behaviour around specific tasks and the effect of these patterns on relationships and communication throughout the organization. We have found that observing, understanding and developing hypotheses about the way these patterns or routines protect certain relationships is the key to enabling the organization to change (Campbell and Draper 1985). We believe that organizations change when people's perception of beliefs and behaviour changes. Our understanding of the organization allows us to have conversations which lead people to make that change.

When we are called into an organization to help with evaluating a specific project, planning future directions or altering specific behaviour, we aim first to develop an understanding of the meaning which the request itself has for the way in which the organization manages the process of change.

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