Looking at service industries from the cost and quality management viewpoint, Bassett argues that to achieve effective service delivery, companies must move from high-volume, long-run output to low-volume and short-runs operations. He maintains that despite the inevitability of suboptimized plan and equipment utilization, inefficiencies are not inherent. His book outlines a vision of short-run operations based on proven principles of management and organization science, and provides service industry management with a blueprint for successful competition.
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