The Bad Attitude Survival Guide: Essential Tools for Managers

The Bad Attitude Survival Guide: Essential Tools for Managers

The Bad Attitude Survival Guide: Essential Tools for Managers

The Bad Attitude Survival Guide: Essential Tools for Managers

Synopsis

In this highly practical guide, Harry Chambers shoots straight from the hip, identifying the root causes of anti-productive behavior, and providing managers with the tools to diagnose problems, head off self-reinforcing patterns, and foster a more cooperative and productive working environment.

Excerpt


Bad Attitudes: More Root Causes and Secondary Contributors

In this chapter we will consider the three additional root causes of bad attitudes: unresolved conflict, the inability to accept change, and resentment. Unresolved conflict and the issues of change are so critical to our understanding of bad attitudes that each is further addressed in separate chapters later in the book.

We will also address a host of secondary contributors to bad attitudes: stress, physical conditions, past experiences, lack of understanding, lack of feedback, and lack of recognition.

• Unresolved Conflict

The impact and magnitude of unresolved conflict is frequently underestimated and misunderstood. Our discomfort and lack of understanding of how to positively resolve conflict produces conflict paralysis. We do nothing in the face of conflict and hope that it goes away. We blame others for the conflict's nonresolution, and we pursue behaviors of active avoidance. We avoid the conflict, the people, and the responsibility -- the long-term results of this avoidance are devastating.

➧ Unresolved Conflict = Bad Attitudes and Poor Performance

Symptoms

Conflict is inevitable and it can become dysfunctional. When avoided or addressed ineffectively, it escalates and, in the extreme, results in acts of violence and retribution. Unresolved conflict turns inward and spawns passive-aggressive behaviors that are intended to get even, or fight back covertly under the cover of darkness. Unresolved conflict will inevitably . . .

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