Academic journal article Journal of Accountancy

Peterson Alerts Tax Division to Coming IRS Changes

Academic journal article Journal of Accountancy

Peterson Alerts Tax Division to Coming IRS Changes

Article excerpt

Shirley Peterson, Internal Revenue Service commissioner, in addressing the American Institute of CPAs spring tax division meeting in Washington, told the gathering the IRS is entering a period Of fundamental change. "We must," she said, "begin to view taxpayers as our customers."

The IRS has done business the same way for 40 years, and Peterson says it must change its technology, organization and structure. "It no longer makes sense to organize the IRS along geographical lines. We realize we can do our job better if we look at the organization in a functional way."

Taking advantage of her first opportunity to speak to the AICPA since she took office in February, Peterson outlined three goals she set for her administration:

* Improve voluntary compliance with the tax laws.

* Reduce the burden on taxpayers.

* Improve productivity and customer satisfaction.

Peterson also discussed two elements--outreach and enforcement-of the IRS's new Compliance 2000 program, which seeks to make tax administration and compliance significantly easier for taxpayers and the IRS. …

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