Academic journal article Journal of Accountancy

Manage a Virtual Team: We All Thought It Was Hard to Keep Track of On-Site Staff - until We Started Managing Teams Remotely. Here Are Some Tips to Help You Communicate with Telecommuters as Effectively as If They Were Sitting in Your Office

Academic journal article Journal of Accountancy

Manage a Virtual Team: We All Thought It Was Hard to Keep Track of On-Site Staff - until We Started Managing Teams Remotely. Here Are Some Tips to Help You Communicate with Telecommuters as Effectively as If They Were Sitting in Your Office

Article excerpt

[] Set expectations about behavior and performance and document them. Define each member's responsibilities, such as e-mail response time, and share the information with all team members.

[] Encourage and provide feedback on all team activities to e-staffers the same as you would with workers in the office.

[] Use tried and true project management disciplines to ensure the clarity of your messages to both off- and on-site staff:

* Make sure all communications define expected actions, responsibilities and time lines.

* Track to-do items with tickler files and follow up as necessary.

[] Provide more formal communications than in traditional same-time/same-place teams.

* Circulate agendas and minutes for all meetings.

* Because informal information doesn't usually make the rounds on virtual teams, allow time for light conversation and personal tidbits that aren't included on the formal teleconference agendas.

[] Put someone in charge of documenting explicit and tacit knowledge when communicating among team members and make it easily accessible. Explicit knowledge includes facts, policies and procedures. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.