Academic journal article ABA Banking Journal

Take Two Aspirin, Call Me in the Morning

Academic journal article ABA Banking Journal

Take Two Aspirin, Call Me in the Morning

Article excerpt

ONE OF BANKERS' BIGGEST HEADACHES is managing the learning process for employees. I've heard from a lot of bankers about how frustrating this process can be, and I've experienced it first hand.

The questions a CEO must ask are mind-numbing. Who will do the training? Who will get the training? Do we have enough money in the budget for it? Are the trainers up to speed on the latest regulations? Do we know if the training is working?

ABA has been expanding the association's training and education resources to help meet the need. While there has always been an ABA focus on bank training and education, the job has taken on much new emphasis in recent years. In fact, more than a third of ABA's staff now works on banker training, e-learning, professional development and certification through the association's Professional Development Group.

ABA e-learning alone encompasses more than 60 courses and 200 hours of training in retail, small business, personal trust, compliance and management development. These interactive courses are available 24 hours a day, seven days a week. Bank employees can obtain the skills they need and credit toward AIB certificates and diplomas. The training comes in all shapes, from basic banking to personal trust, regulatory compliance to small business banking.

With ABA, you know that the educational resources are being prepared by the very organization that lobbied these issues and helped write some of the laws.

Most important, you're getting a learning management system that will track what people have taken, plot a future training path, and equip them with the necessary skills and understanding to advance in their specialties.

One of the best ways to measure your employees' performance and reward their professional advancement is through certification. …

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