Academic journal article ABA Banking Journal

Biometric ATMs Overseas Now, but Why Not Here?

Academic journal article ABA Banking Journal

Biometric ATMs Overseas Now, but Why Not Here?

Article excerpt

Diebold, a global leader in providing financial self-service hardware and software, recently announced that it is installing 82 biometric ATMs in Saudi Arabia's Al Rajhi Bank. The terminals will enable some 400,000 retirees to access their Social Security retirement accounts by inserting magnetic-stripe cards and pressing their index fingers into a little metal cradle, which reads fingerprints. No PIN required. Diebold had previously piloted its biometric technology in Chile, Spain, Columbia, and Dubai.

Seven years ago, Diebold piloted a biometric ATM installation at National Bank United in Dallas-Fort Worth, using iriss-can technology, the most accurate and most costly biometric method. Looking back from the present, Jim Block, Diebold's director of advanced technology, sees the U.S. experiment as a success: "We furthered our understanding of the technology. Customers liked the PINless ATMs. But the bank never scaled up, and the pilot was discontinued."

Still, Diebold is enthusiastic about biometrics, Block says. In the '90s, the industry focused on technology. Now they've got that down, and the emphasis is on integrating the technology into a bank's business infrastructure, he explains. …

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