Academic journal article T H E Journal (Technological Horizons In Education)

Keep the Customer Satisfied: Like Any Good Organization, We Need to Stay in Touch with Our Consumers-The Students

Academic journal article T H E Journal (Technological Horizons In Education)

Keep the Customer Satisfied: Like Any Good Organization, We Need to Stay in Touch with Our Consumers-The Students

Article excerpt

I RECENTLY HAD the opportunity to spend some time with a teenager who goes to a school with a 1-to-1 implementation. I have been in schools with 1-to-1, talked to teachers and administrators, and looked at the results of studies done on these schools. I also have read how 1-to-1 implementations are coming under some pressure to show their value. What I haven't seen is an extended conversation with a student, other than extracted comments like, "This is very cool," or "I am really more engaged now, and class is more interesting."

I came away from my talk with the student with more insight than I can convey here. I found out quickly that I was talking to a very sophisticated education consumer. That sophistication goes far beyond the game-playing, IM-ing, internet-surfing, TV-watching, music-listening activities of the typical teenage multitasker. You'll see how far after reading a sampling of his critiques:

* "My math teacher tries to use technology too much. She puts stuff on the smart board and has to load it up, sometimes scroll, and then we can only see part of the problem. She should just write on the white-board and let it go at that. She spends too much time messing with it when we could be discussing problems. There is no advantage to using the technology in her class, especially the way she teaches. "Most of my teachers lecture most of the time. I like having the laptop to take notes with, and I use my notes a lot when I study for tests or do reports.

* "Our foreign language teachers sometimes have students record themselves on the computer. Then they send the recording file to the teacher, who can listen for correct grammar and pronunciation."

When I asked him if the teachers put their notes up on their websites, he said the notes wouldn't be as valuable to him if they did, other than to check his own notes against them. …

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