To further automate retail banking services, First Data Corp.'s Integrated Payment Systems has introduced Teller Connector, a PC-based system that can help increase fee income and provide added security against fraud.
Teller Connector enables bank tellers to electronically disburse official checks and money orders. The product is an IBM-compatible system which can be used as a standalone unit or customized to integrate into an existing LAN-based teller platform.
Using a Troy 512 based on HewlettPackard's LaserJet 4 Plus printer, the system eliminates the need to store live documents, manually type checks, or seek signatures from managers. This reduces the time it takes to prepare checks.
The system also produces activity reports, internal audits, and management reports for these transactions.
The software automatically calculates all fees and requires tellers to specify reasons why fees are waived, thereby increasing fee income that is often lost through unauthorized waivers.
It also adds security by limiting unauthorized use and eliminating the storage of preptinted check stock. Tellers must sign onto the system with an individual identification number. The product prints the logo, signature, and MICR routing information on the check with magnetic ink at the time of sale.
First Data Corp., Integrated Payment Systems, 6200 South Quebec Street, Englewood, Colo. 80111.
Training video offers debt collection tips
Debt collection is never easy. A new training package for bank credit collectors, however, is designed to benefit collector and corporation alike through its focus on learning and building communication and people skills.
Called "You make a difference," the video-based training system from Tavco Marketing & Media, Inc., is built around ten videos that cover communication skills, the collection call process, and special collection situations. Two supervisor coaching videos present individual and group training and motivation techniques.
Collectors receive a behind-the-scenes glimpse into their customers' lives through the use of vignettes which bring learning points to life and show the impact of their actions on customers.
The product also includes an administrative guide and participant's workbook.
Cost is based on number of collectors at the bank. A 30-day preview is available.
Tavco Marketing & Media, Inc., 4700 Genesee St., P.O. Box 99, Buffalo, N.Y. 14240-0099.
System automates general ledger processing
Dun & Bradstreet Software's release of version 2.0 of Financial Stream brings several enhancements to the client/server application, in tracking and analyzing information, reporting, and payment processing.
Based on an enterprise model approach, Financial Stream 2.0 provides a core of integrated financial applications that enable cross-functional execution and monitoring of mission-critical financial information and business processes and provide quick feedback. The product's scope includes areas traditionally associated with general ledger, accounts payable, accounts receivable, and fixed assets. But it organizes business objects around such activities as journal processing, payment request, asset management, and currency, to name a few.
With the new version, for instance, users no longer have to call Accounts Payable to receive detailed information on an account--that information can be automatically accessed from the desktop, using the drill-back feature.
What's more, the financial records summarization process creates summarized journals and posts them to ledger. This allows users to post a summary journal to ledger with the detail journals still maintained in the Financial Stream products.
Other enhancements include increased reporting options and enhanced payment processxng.
Financial Stream 2.0 is available under Hewlett-Packard's HP-UX, Data General's DG/UX, and IBM's RS/6000 AIX platforms. …