Academic journal article Journal of Organizational Culture, Communications and Conflict

Organizational Structure and Behavioral Issues Affecting a Business College in a University during an Accreditation Process

Academic journal article Journal of Organizational Culture, Communications and Conflict

Organizational Structure and Behavioral Issues Affecting a Business College in a University during an Accreditation Process

Article excerpt

ABSTRACT

This paper analyzes the organizational structure and behavioral issues affecting a Business College in a university during an accreditation process in the areas of process impact, leadership challenges, and customer service. Looking at the organization, three main organizational behavior challenges face them. The challenges are threefold. First, organizational behavior issues caused by accreditation by the Association to Advance Collegiate Schools of Business (AACSB) influence the organization. Secondly, the dramatic change in the leadership structure to support this accreditation effort is trying to settle into their management style and deal with the effect internal politics from their every decision. Finally, the paper discusses customer service issues pertaining to the College's customers trying to remain competitive among the local colleges and universities and establishing relationships with its customers--the students. This paper will address these organizational structure and behavioral issues. The paper identifies and properly cites current research in support of possible interventions a College of Business should implement to remedy some of the shortcomings.

INTRODUCTION

Columbus State University is a public regional university in a southern state with an enrollment of 6250 students (ATCOB, 2003). The College of Business (COB) (The College) faces three main organizational behavior challenges. Upon entering the accreditation process, the COB faculty assessed many challenges and organizational projects that they must address in order to become accredited. This paper will address three of them. The first challenge is the organizational change caused by the accreditation process conducted by the Association to Advance Collegiate Schools of Business (AACSB). The second challenge is the dramatic change in the leadership structure necessary to support this accreditation effort. The third challenge is assessing customer service issues pertaining to The College's customers, (the students), more effectively in their academic pursuits.

A primary, most visible challenge affecting the COB is the COB's business school accreditation. The COB faculty and staff see business school accreditation as the license for long-term acceptance by the local business community to prove the College is making the efforts to improve quality and productivity. The accreditation process has lasted the last five years with the College, in a self-evaluation year (2003). Whereas the accreditation effort has been stressful, it has also been a unifying factor for much of the COB in terms of assessing goals. All faculty and staff have contributed to the process and results. This involvement has created a sense of ownership in the process. The accreditation effort helped bring about a new commerce and technology center with state of the art technology. Negative impact of the accreditation process influences many areas. Besides the challenges mentioned above, the accreditation process has strained the two additional areas, The College's budget and the outreach mission. Competition from local unaccredited alternative educational institutions places additional pressure on the COB. The College's stakeholders (business community and students) demand increasing levels of services. However, the accreditation guidelines limit the COB's ability to respond as quickly to market needs as the number of competing (unaccredited) institutions has been able to do.

The second challenge facing the COB is the success of the new leadership team, which has been in place for about eleven months. The new administrative team still is trying to settle into its management style and internal politics threaten every administrative and instructional decision. Luthans (1998) examined the types of managers who try to align themselves politically with their employees and become are good managers. The former COB dean attempted to do this, thus creating an ineffective type of management. …

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