Academic journal article ABA Banking Journal

Products Integrate Call Centers, Platform, Teller Line

Academic journal article ABA Banking Journal

Products Integrate Call Centers, Platform, Teller Line

Article excerpt

A multi-channel retail delivery system including the branch, a call center, and home banking sounds good in theory. Seamlessly connecting all three channels, however, is another story.

Network Controls International announced a suite of products intended to provide a solution for multiple retail delivery channels in the banking industry. The NCI BANC-Mgr Integrated Retail Delivery System includes the following applications: NCI BANC-Mgr Call Center, NCI BANC-Mgr Platform, and NCI BANC-Mgr Teller. The system is built on a shared infrastructure which can reduce costs and time associated with implementing and maintaining new delivery systems, according to the company.

All applications within NCI BANC-Mgr look alike to users on the platform or elsewhere in the organization. They all use a graphical user interface; access the same databases for customer profile information, customer contact history, marketing campaigns and referrals; and are integrated with middleware that provides connectivity to the bank's Customer Information File (CIF) and accounting systems. The system operates in OS/2, Windows NT, Windows 95, and Windows 3. …

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