Academic journal article The Public Manager

The Emergence of Web 2.0

Academic journal article The Public Manager

The Emergence of Web 2.0

Article excerpt

The simple approach to dealing with management issues is to assume deficiencies in the people involved: smarter and better will by themselves overcome systemic failures. While self-satisfying, this assumption generally leads to new, sadly similar, failures00not substantial improvements.

Web 2.0 technologies change the rules, but not the game. Those that take into account the new rules, while recognizing the resilience on the underlying systemic is sues, will be much more successful in bringing about desired performance improvements.

That said, let us look again at one on the recent success stories to make sure we understand why it is significant, the case on Intellipedia. Quoting Wikipedia, Intellipedia is "an online system for collaborative data sharing used by the U.S. intelligence community." Intelligence information sharing, at one time an oxymoron, implies a significant cultural change.

That culture change was important, but it actually isn't the real story. The real story is people like Chris Rasmussen. Ten years ago, someone like Chris would be known to no one but his friends, and if you know Chris you would know that would be a select and special crowd. …

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