Academic journal article T H E Journal (Technological Horizons In Education)

Administrative and Management Strategies

Academic journal article T H E Journal (Technological Horizons In Education)

Administrative and Management Strategies

Article excerpt

Business operations in educational institutions -- which include enrollment, admissions, administrative operations, fund raising, facilities management, alumni activities, etc. -- depend on sophisticated integrated information technology systems. The role of technology support has expanded as the level of access to information has increased from supporting a few mainframe users with terminals to servicing students, administrators and parents from their classrooms, offices and homes.

Some changes in the nature of information systems and its infrastructure as applied to education can be identified. Among others, these are:

* Many educational institutions recognize the benefit of developing technology plans that include telecommunications, networking, administrative, library and academic components

* Fusion of academic and administrative systems is almost complete. However, in some institutions, this is still not the case.

* Students and faculty expect 24-hours-a-day, accessibility.

* Demand for greater capacity -- processor speeds, storage, bandwidth, support -- is rising dramatically.

* Network availability and reliability are major needs.

* The individual user is more knowledgeable.

* Emerging models center on networks and webs instead of structures and buildings.

Trends and Approaches

Use of the Web enables key administrative and enrollment functions to be done more efficiently. For example, students at the University of Delaware use browsers from home, dorms, labs, classrooms or kiosks to print grade reports and class schedules, drop and add classes, change addresses, access financial information and more. At Oregon State University, Web-based applications allow students to access grades or peruse course catalogs online.

Many educational institutions are using the Web for marketing purposes by putting admission applications and catalogs online. Some of the most common applications are: applying for admission, viewing course catalogs and schedules, registering for courses, viewing transcripts and grades, and obtaining account summaries.

Institutions are competing aggressively with one another and with content and service providers. …

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