Academic journal article Library Philosophy and Practice

Faculty Expectations of Libraries: A Comparative Study of Covenant University and the University of Lagos

Academic journal article Library Philosophy and Practice

Faculty Expectations of Libraries: A Comparative Study of Covenant University and the University of Lagos

Article excerpt


The information explosion occasioned by information and communication technologies poses the challenge of satisfying user expectations. According to Aina (2004), a library has achieved its mandate when its users are satisfied with the services offered to them. Libraries face significant challenges in responding to change while sustaining their traditional functions. With the explosion of information technology have come powerful competitive forces that raise fundamental questions about the role of libraries and librarians.

The American Library Association (ALA 2007), says that:

   With increases in the availability of information, user
   expectations have risen substantially. Librarians are increasingly
   expected to assist users in evaluating the information they
   receive. These changes evince an evolving role for librarians, one
   that suggests a closer partnership with users and a great
   responsibility for the educational process. It is noteworthy, that
   these challenges will vary in context, institution, organization,
   and with persons.

Aina (2004) supports this by saying that:

   Users require different services; hence librarians are expected to
   provide a variety of services to them. Even within one type of
   library, users will demand different services. The services
   demanded are not static, as users' needs are dynamic, requiring
   different services at different times. Therefore, librarians must
   recognize that, their primary product is the users' experience. The
   need to develop new service models that can help meet users'
   changing expectations in ways that add real value and reserve their
   role in the educational process becomes inevitable. In essence
   Librarians should learn how to keep users satisfaction up by
   providing a high quality user service. In the words of Kadiri
   (2000), there is the need for academic libraries to reappraise
   their service delivery capability as the librarian is capable of
   forming a bridge between students and lecturers. Akintola and
   Olayiwola (2004) affirm that libraries must understand the
   revolutionary change and evolve a strategy of linking
   organizational form to the pace of change.

Rationale for the Study

This is a study targeted at eliciting information on how librarians can best serve faculty. As an academic librarian, the researcher is interested in providing excellent library resources and services by identifying new services and resources. It is a comparative study of Covenant University and University of Lagos faculty expectations of the libraries It seeks to ascertain the effectiveness of current services, the strength of their collections, and the direction the libraries should take concerning new systems and products. The decision to focus on faculty is born out of the fact that faculty members conduct in-depth and specific research. This makes them heavy library users and experts in their field of study. The requirements for tenure and promotion have compelled faculty to carry out research and publication. More so, faculty members direct their students to the library through classroom assignments. If faculty use library resources, it is more likely that students will have a good impression of the library and be encouraged to use it.


1. To assess the quality of service currently rendered by the libraries.

2. To produce information on areas where services are not meeting the needs of faculty and list recommendations.

3. To foster a user-focused environment committed to identifying and delivering information resources and services that meet or exceed faculty expectations.

4. To evaluate faculty use of the library.

5. To compare and expectations of faculty in a public university to those in a private university

Research Questions

In order to achieve the main objectives of this study the following questions were adapted from a study by Weber and Flatley (2008). …

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