Academic journal article Harvard Journal of Hispanic Policy

Educational Training and Diversity for Better Business: Interview with Jovita Carranza, Vice President of Air Operations/ World Port Manager at UPS

Academic journal article Harvard Journal of Hispanic Policy

Educational Training and Diversity for Better Business: Interview with Jovita Carranza, Vice President of Air Operations/ World Port Manager at UPS

Article excerpt

Jovita Carranza was named vice president of UPS Air Operations in April 2003. She is responsible for Worldport, UPS's package processing facility and international air hub located in Louisville, Ky. Today, Carranza is the highest-ranking Hispanic female executive at UPS, a $33 billion business that is the world's largest package-delivery company.

Hispanic Business magazine named Jovita Carranza the 2004 Woman of the Year for her business success and service to the Hispanic community.

Carranza grew up in Chicago in a first-generation immigrant Mexican American family.

She studied political science at California State University and earned both bachelor and master degrees in business administration from the University of Miami. When Carranza joined UPS in 1976, she started as a part-time, night-shift hub clerk in Los Angeles.

Throughout the 1980s and 1990s, Carranza relocated to Texas, Illinois, Florida and Wisconsin for progressive promotions. In 1991, she received her first package operations position. In 1999, Carranza began her international UPS work as the Americas region district manager. A year later, she became president of operations of Latin America and the Caribbean.

While at UPS, Carranza has been actively involved in fund-raising activities for the UPS Foundation's grant program. She has worked with several nonprofits, including the United Way, Boys Scouts of America, Habitat for Humanity, YMCA and Junior Achievement.

Carranza also serves on the boards of the National Center for Family Literacy, the National Council of La Raza and the Library Foundation of Louisville, Ky.

Founded in 1907, UPS has grown into a $30 billion company that transports goods across the world. Publications have rated UPS as one of the fifty best companies for minorities.

Aimee V. Wilczynski, senior editor of HJHP, interviewed Jovita Carranza on 8 February 2005. Ms. Wilczynski, a native of Chicago, works in the field of education policy. She will receive a master in public policy from the John F. Kennedy School of Government at Harvard University in 2005.

HJHP Before we start, I just want to say good morning and thank you for agreeing to be interviewed by the Harvard Journal of Hispanic Policy. We're looking forward to having you included as one of our journal's first business interviews.

You have worked in many different areas of UPS and achieved progressive positions in operations, moving from a hub clerk position in 1976 to your current position as VP of UPS air operations. That makes you the highest-ranking Hispanic female executive at UPS. How did you achieve such rapid progression? To what do you attribute your success?


Well, I don't consider twenty-eight years really rapid. When you look back, you wonder where those years have gone. Time goes by so fast. To your point, holding others and myself accountable for our work, results and contributions [leads to] success.

Also, I attribute my success to hard work, solid experience and surrounding myself with very capable individuals. We consider ourselves a team. We always commit to raising the bar by embracing change and [being] continuously attracted to challenges.


What achievement are you proudest of in your career?


They're numerous. But in contemplating your question, it's been both gratifying and rewarding to have the responsibility of developing our future leaders of UPS.

Also, being instrumental in perpetuating the UPS legacy of always striving for excellent service.

What that does is to transcend into your personal practice. As we create an environment where people are motivated to achieve and are inspired to perpetuate the UPS legacy, [being] very productive is also quite rewarding.


What do you mean by developing new leaders?


Let me start out with saying future supervisors, managers and division managers. …

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