Academic journal article ABA Banking Journal

Headache #2: Employee Burnout

Academic journal article ABA Banking Journal

Headache #2: Employee Burnout

Article excerpt

Community bankers are doing more with less in a time of unusual challenges. How is your bank helping employees cope?

Remedy 1

[ILLUSTRATION OMITTED]

Jeffrey Smith, president and CEO, Ohio Valley Bank Co., $810.4 million-assets, Gallipotis, Ohio

Our bank has tried to offer different things for our employees to help keep them happy and engaged. Here's a list of things we think helps boost our employees' moral; they were devised by our former Training Department, now dubbed the Employee Development Department:

* "Wellness challenges"

* Casual dress-down day once a month

* Educational classes online (rather than at an inconvenient location)

* Free lunch to all departments in appreciation of their hard work

* Celebration of "Go Red for Women Day" by providing health care workers to check employees' blood pressure

* Fitness day in May gives the employees an opportunity to dress down casual and walk on their lunch break.

* Allowing employees to buy or sell extra vacation days

* Free sick days to employees with the flu who had no sick days left

* Birthday and anniversary cards sent out each month to employees

* Wellness newsletters, emails, and seminars

* Annual health fair

* Carryover of unused sick days

* Educational classes

* "Employee Love Fund" (to assist employees with emergencies)

* Flu shots at no charge

In addition, we recently had sales and relationship training provided by Ohio Bankers League to help employees learn how to build their communication and sales skills. …

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