Academic journal article Public Personnel Management

The Utility of O.T.P Model in Taiwan Coast Guard

Academic journal article Public Personnel Management

The Utility of O.T.P Model in Taiwan Coast Guard

Article excerpt

TTraining needs analysis (TNA) is the starting point of systematic training processes which contribute to the overall training strategy of an organization. The various objectives of training include developing employee/management skills to fill current needs, improving employee relations, organizational problem solving, meeting changing needs, and career development. (1) A well-designed training system resulting from a careful TNA process can help governments attract, develop and retain workers in an increasingly competitive job market. Eerde, Tang and Talbot (2) found that the comprehensiveness of needs assessment is significantly and positively related to organizational effectiveness. Effective TNA can produce internal data valuable for making the human side of businesses more efficient, effective and competent.

The TNA concept is relatively mature; it has been elaborated in numerous textbooks and has been used by human resource managers in business and industry for years. (3) Moreover, TNA is a global trend in public service. For example, the Louisiana state government in the U.S. has adopted a large-scale performance-driven training need assessment project designed to identify the performance improvement training needs of its employees. (4) The state of Idaho has also applied TNA to develop a comprehensive management development program. (5) The Government of Somalia has applied TNA in its Ministry of Agriculture and constituent agencies; (6) three Egyptian public organizations have adopted TNA to identify leadership training and development needs. (7) However, TNA has not been extensively studied in the Taiwan public sector. Therefore, this study examined the successful application of TNA in the Taiwan Coast Guard (TCG).

The TCG consists of various personnel and makes great effort to sustain a quality workforce to better fulfill its missions in a rapidly changing and demanding maritime environment. However, training is crucial for promoting personnel capacity, reshaping organizational culture and increasing internal cohesion. In recent years, training decisions in the TCG have been made by rule of thumb, and a systematic approach is lacking. Clearly, such a practice may be overly focused on short-term individual needs.

The aims of this study were the following: (1) obtain empirical data for the TNA process in a single, specific government organization; (2) compare training needs between military and maritime police in TCG; (3) provide managerial advice for TCG in applying the study results; (4) demonstrate how the findings of this study can be applied to similar jobs in other organizations.

In light of the above purposes, this study first provides background information regarding the TCG. Secondly, a theoretical TNA process is applied. Thirdly, the study methodology and statistical analysis of data from 2567 questionnaires are described. Finally, conclusions and implications are presented.

Background of TCG

On January 28, 2000, TCG integrated the maritime police, coastal military and civil service into one coast guard organization. The diverse staffing and organizational change in the TCG resulted in an organization which is unique among public administrations in Taiwan.

In 2006, total TCG manpower was 16461 persons, including 13396 military personnel (81%), 1825 police personnel (11%), and 1240 civilian employees (8%). Two major Directorate Generals under the TCG are (1) Maritime Patrol Directorate General (MPDG), which includes 1798 police (72%) and 672 civilian employees (28%); and (2) Coastal Patrol Directorate General (CPDG), which includes 13252 military personnel (98%) and 278 civilian employees (2%). The MPDG is responsible for maritime law enforcement such as policing and patrolling territorial seawaters, investigating and preventing illegal activities committed in seawaters, combating illegal immigration and smuggling, protecting the marine environment and resources, safeguarding and protecting the fishing industry as well as search and rescue operations in the event of perils of the sea. …

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