Academic journal article ABA Banking Journal

Change the Address-CFPB Is "Complaint Central" Now

Academic journal article ABA Banking Journal

Change the Address-CFPB Is "Complaint Central" Now

Article excerpt

Q. My bank is a small community bank with assets of less than $1 billion. Do we need to change the address on the risk-based pricing notices and summary of consumer rights notice under Appendix H and K or Regulation V to the Consumer Financial Protection Bureau's address? Do we also need to change the address on the lobby Equal Housing Poster and the Community Reinvestment Act Poster?

A. The change to the CFPB's address for forms listed in the Appendices to Regulation V applies to all banks, regardless of primary prudential regulator. All complaints now flannel through CFPB, which will pass them to the appropriate regulatory body.

As to the lobby posters, compliance with the Fair Housing Act and CRA are evaluated by your prudential regulator, not CFPB. So, the name and address of your prudential regulator should continue to appear on those posters. Additionally, the appropriate HUD address should also appear on the Equal Housing Poster. (Response provided December 2012.)

Opting not to HMDA-report equity lines changes answer

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