Academic journal article ABA Banking Journal

The Headache: Improving Bank or Personal Productivity

Academic journal article ABA Banking Journal

The Headache: Improving Bank or Personal Productivity

Article excerpt

Today's economics demand squeezing ever more productivity from yourself and bank staff. We asked prescribers what steps their banks were taking to improve productivity. You can add your own thoughts at www.ababj.com/blog/5713.

Remedy 1: Teach staff MS Excel

David Nadler, senior vice-president and chief risk officer, Ohio Valley Bank Company, $785 million-assets, Gallipolis, Ohio.

I started an "Excel Panel," which will focus on a group of employees who will utilize technology (in this case, Microsoft Excel) to create efficiencies within our organization. The goal of the project is to train several individuals to be Excel experts, and then allow those experts to train others and work on various projects in the organization. While we are still in the training process, we hope that this project will allow us to replace some manual processes with automated ones, which will, in turn, allow us to reallocate some of those personnel resources to other areas.

Remedy 2: Engineer process improvements

Joshua Guttau, president and CFO, Treynor (Iowa) State Bank, $249.4 million-assets.

In 2012, the biggest thing I did to personally become more efficient was help our employees become more efficient! We launched a "Lean Management/Business Process Improvement" program in our bank in 2012. We had an individual on staff who was a great facilitator and had a bent toward this area of focus. We hired two consultants who have done this for the manufacturing industry for many years, and they had converted it for the office business, which has lots of administrative processes. We have run the entire process of deposit-account opening, trust-investment review, and loan origination from start to finish through this approach.

Remedy 3: Stop killing trees

Mike Murphy, executive vice-president/CFO and cashier, First American Bank, $323 million-assets, Norman, Okla.

We have focused more on going paperless. Many of us have iPads and receive and read everything from meeting agendas, attachments, and loan proposals that way. Using apps like Notability, we can edit those items and make notes for discussion before or during meetings. We try to set agendas for meetings and stick to them. If someone brings up an item not on the agenda, it often gets deferred to the next meeting. …

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