Academic journal article The Public Manager

Technology and People Are the Lifeblood of Government

Academic journal article The Public Manager

Technology and People Are the Lifeblood of Government

Article excerpt

This first journal of 2013 examines social media in the government. While there were perceived and real barriers just a few years ago, federal, state, and local governments have jumped feet first into social media with Twitter feeds, Facebook pages, mobile apps, and virtual worlds.

This issue's forum not only explores the implementation and strategy behind social media in federal agencies, but also weighs in on the pros and cons of transparency and communication within agencies and with citizens. These valuable communication tools have given agencies new opportunities to engage and educate citizens, but also have caused some to pause at the time investment needed. In Scott Horvath's article about the U.S. Geological Survey's use of social media, you get a sense of the challenges that surfaced during implementation, the lessons learned, and the positive presence that social media gives to the agency. Samantha Wasserman tells the story of The National Highway Institute's virtual and social media solutions to travel restrictions, time constraints, and safety training. Andrea Sigritz writes about the HowTo.gov site that provides tools and best practices for the different social media platforms.

The Technology column explores the bring-your-own-device initiative, which is giving workers the ability to work where, how, and when they desire. The Exchange column delves into the teleworking success at the U. …

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