Academic journal article The Public Manager

Managing Agency Knowledge

Academic journal article The Public Manager

Managing Agency Knowledge

Article excerpt

The need to capture and transfer knowledge among agencies and from departing or retiring employees to remaining employees has put knowledge management at the forefront of agency agendas.

This journal's Forum articles bring together knowledge management experts from the public and private sectors and academia to deliver a wide spectrum of ideas on how knowledge management can have a profound impact on creating a more effective workplace. From how to create a knowledge management culture to who owns knowledge management in your agency, this Forum highlights a case study about how NASA created a knowledge-sharing environment after space shuttle disasters and offers ideas on how to use open-source tools to manage knowledge.

This issue also includes an interview with Jonah J. Czerwinski about the Veterans Affairs Center for Innovation, which identifies, prioritizes, funds, tests, and deploys the most promising solutions to VA's most important challenges. The VACI team taps the talent of individuals both inside and outside government to increase veterans' access to VA services, improve the quality of services delivered, enhance the performance of VA operations, and control the cost of delivering those services that veterans and their families receive. …

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