Academic journal article SAM Advanced Management Journal

Uncontainable: How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives

Academic journal article SAM Advanced Management Journal

Uncontainable: How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives

Article excerpt

* UNCONTAINABLE

How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives

By Kip Tindell, Chairman & CEO of The Container Store with Paul Keegan

Business Plus

Hard to believe that a store that started out simply selling empty boxes has become one of the country's best known and most beloved companies.

But back in 1978, when Kip Tindell had the vision that people were eager to find solutions to save both space and time, he was onto something. Now there are Container Stores all over, and with more than 6,000 loyal employees, the company couldn't be stronger. It's routinely listed year after year on the prestigious Fortune "Best Companies to Work For" pages. Even better, the franchise has millions of loyal customers.

In Uncontainable, Tindell reveals his approach of what he calls "conscious capitalism," and shows how other companies can adapt his lessons to their own firms. Tindell is that rare CEO who fully embraces the "Golden Rule" of business--to be totally transparent with one's customers and employees in order to engender feelings of good will. He even pays his employees twice the national average salary for retail workers. Not surprisingly, his employees love The Container Store, as there is very little turnover.

And Container Store customers love the fact that any employee they turn to in a store can't do enough to help them out. …

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