Academic journal article Library Philosophy and Practice

ICT Applications and User Satisfaction in Aligarh Muslim University, Aligarh: A Survey

Academic journal article Library Philosophy and Practice

ICT Applications and User Satisfaction in Aligarh Muslim University, Aligarh: A Survey

Article excerpt

1. Introduction

The advent of Internet and the recent developments in World Wide Web revolutionized the process of information communication. In recent years, "increasing arrays of information and communication technology application are emerging to create new options and opportunities for the development of information capture, storage, retrieval and delivery" (Rao & Babu, 2001). "Information and Communication Technology (ICT) has contributed immensely to the performance of librarians in the discharge of their duty such as in cataloguing, reference services, circulation management and serial control etc." (Futalibrarian, 2013). According to Krubu and Osawaru (2011) "ICT has impacted on every sphere of academic library activity especially in the form of the library collection development strategies, library building and consortia. Furthermore, academic libraries are also using modern ICTs to automate their core functions, implement efficient and effective library cooperation and resource sharing networks, implement management information systems, develop institutional repositories of digital local contents and digital libraries. Information and Communication Technology (ICT) has brought unprecedented changes and transformation to academic library and information services, conventional LIS such as OPAC, user services, reference service, bibliographic services, current awareness services, document delivery, interlibrary loan, audio visual services and customer relations can be provided more efficiently and effectively using ICT, as they offer convenient time, place, cost effectiveness, faster and most-up-to-date dissemination and end users involvement in the library and information services process".

Khan and Qureshi (2015) state that "Information and Communication Technology (ICT) is often used as an extended synonym for information technology (IT), but is more specific term that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals), computers as well as necessary enterprise software, middleware, storage and audiovisual systems, which enables users to access, store, transmit and manipulate information".

Another definition for Information and Communication Technology (ICT) has been given by Statistics Canada which defines ICT as a study and field that includes "technologies such as desktop and laptop computers, software, peripherals, and connections to the Internet that are intended to fulfill information processing and communications functions" (Statistics Canada, 2008).

UNESCO (2002) defines Information and Communication Technology (ICT) as the "combination of informatics technology with other, related technologies, specifically communication technology".

2. Aligarh Muslim University

Aligarh Muslim University (AMU) which occupies a unique position amongst universities and institutions of higher learning in India was established in 1920. The university has 12 faculties comprising 98 teaching departments, 3 academies and 15 centres and institutions. Apart from the conventional undergraduate and postgraduate courses in social sciences, sciences and humanities, the university keeps pace with the nation's growth by offering for specialized learning in the areas of technical, vocational and inter-disciplinary studies (Aligarh Muslim University, 2014).

2.1. Maulana Azad Library

The throbbing heart of the university, a library is an indispensible organ for any educational system and such is the Library of the Aligarh Muslim University, called Maulana Azad Library. It possesses about 1800000 volumes of books, over 60000 current journals, 2000000 peer reviewed research papers and a number of research and reference tools in hard and soft copies.

Maulana Azad Library is the Central Library of the University with about 100 sister libraries (college/seminar libraries). It is a world famous repository of rare manuscripts and books in Urdu, Persian and Arabic languages. …

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