Academic journal article Journal of the International Academy for Case Studies

Palace Furniture

Academic journal article Journal of the International Academy for Case Studies

Palace Furniture

Article excerpt

RECOMMENDED READINGS

United Arab Emirates

* Fahim, M. A. (1998). From Rags to Riches: A Story of Abu Dhabi: I. B. Tauris, Limited.A good general reading about the emirate of Abu Dhabi and the United Arab Emirates. The book gives a personal insight into the culture of the UAE, the early social, economic, and political challenges as well as unprecedented socioeconomic development fueled by the country's oil reserves and remarkable leadership

* Abed, I., & Hellyer, P. (Eds.). (2001). United Arab Emirates: a new perspective. Trident Press Ltd.

An edited book educating readers about various aspects of the UAE economic environment.

Competitive Forces

* Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard business review, 86(1), 25-40. A short yet comprehensive description of the seminal framework introduced and popularized by Michael Porter. In addition to providing a description of the five infustry forces that shape profitability within an industry, the article provides a simple heruistic for applying the framework in for industry analysis.

* Grove, A. S. (1997). Surviving a 10X force.Strategy and Leadership. 25, 35-37.

An article by Andy Grove, Chairman and past CEO of Intel, who introduces the idea that Porter's framework is missing a very important force: other stakeholders. Other stakeholders can include governments, trade associations, unions, complementors, etc.

Socio-Technical Perspective on Information Systems

* Bostrom, R. P., & Heinen, J. S. (1977a). MIS Problems and Failures: A Socio -Technical Perspective PART I: THE CAUSES. MIS Quarterly, 1(3), 17-32.

One of the early articles outlining the so-called "socio-technical" perspective on information systems. The article argues that the technology component of an information system cannot be separated from people and organizational processes.

* Alter, S. (2013). Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future Journal of the Association for Information Systems, 14(2), 72-121.

A more recent and refined theory grounded in the "socio-technical" perspective

Customer Relationship Management Systems

* Chen, I. J., & Popovich, K. (2003). Understanding customer relationship management (CRM): People, process and technology. Business process management journal, 9(5), 672-688.

The article provides a detailed overview of various CRM systems together with a detailed discussion of their people, process, and technology aspects

* Ives, B., & Learmonth, G. P. (1984). The information system as a competitive weapon. Communications of the ACM, 27(12), 1193-1201.

A seminal article on how Information Technology can be used to improve competitiveness by enhancing all phases of customer service. The article also links IT usage to the industry forces

Using IT for Improving Performance and Gaining Competitive Advantage

* McFarlane, F. Warren. Information technology changes the way you compete. Harvard Business Review, Reprint Service, 1984.

A seminal article on the use of IT for creating competitive advantage.

* Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Review: Information technology and organizational performance: An integrative model of IT business value. MIS quarterly, 28(2), 283-322.

A review article detailing various ways in which IT can be used to improve organizatioal performance

* Piccoli, G., & Ives, B. (2005). Review: IT-dependent strategic initiatives and sustained competitive advantage: a review and synthesis of the literature. Mis Quarterly, 29(4), 747-776.

A review article detailing various ways in which IT can be used to create competitive advantage for an organization.

* Ives, B., & Piccoli, G. (2003). Custom made apparel and inividualized servicee at Lands' End. …

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