Academic journal article Global Business and Management Research: An International Journal

The Modes of Conflicts and Managerial Leadership Styles of Managers

Academic journal article Global Business and Management Research: An International Journal

The Modes of Conflicts and Managerial Leadership Styles of Managers

Article excerpt

Abstract

The study was conducted to examine leadership styles used by managers in different banking sectors when they face interpersonal conflicts within the organizational context. Leadership styles and induced conflicts are essential to an enterprise and its performance. Therefore, it is of paramount significance to study the impacting mechanism of leadership and conflicts on banking sector. The purpose of this study is to examine the choice of strategy in conflict management with relation to their leadership styles among managers in banking sector of Pakistan. Questionnaire was used to collect the data from the managers of the various banking sector. The result of this study finds out the positive correlation between leadership/managerial styles and modes of conflict management. It is also revealed that most of the managers belong to team manager category and most of the managers used the accommodating and collaborating conflict management modes to handle any issue in the organization. The team leader managerial style has positive effect on employee behavior and performance.

Keywords: Conflicts, Conflicts Management, Managerial Leadership styles, Banks

INTRODUCTION

The conflict varies, sometimes it is minimal, immense, hidden or open or sometimes it is destructive or constructive. Mostly individual or groups are so bound together that their actions affect one another and conflict is natural and inevitable. Conflicts happen between individuals, between groups and between nations. An organization without conflict is probably apathetic. Conflict signifies involvement, commitment and caring.

An organization without conflict is probably apathetic. Conflict signifies involvement, commitment and caring. If understood, recognized, it can stimulate renewed and improved human relations. Without conflict, people seldom face and resolve their problems (Hotepo, Asokere, Abdul-Azeez, & Ajemunigbohun, 2010).To understand the word 'conflict' requires a clear definition "Conflict is inherent to all social life, it happen when peoples come with different ideas, attitudes and behavior" (Wall & Callister, 1995). Conflict is also defined as it is the internal uncertainty that result from different opinion (Murphy, 2005). Organizational conflict occurs between individuals, peoples, organizations, within small groups and work teams, or between groups (Amason & Schweiger, 1997). Who has been studying conflict for over 20 years, defined it as "the process that begins when one party perceives that the other party has negatively affected, or is about to negatively affects something that he or she cares about (Thomas, 1992; Valentine, 2001). Reasons of organizational conflicts are distribution of task, norm, values (Amason & Schweiger, 1997). A style is considered appropriate for a conflict situation, if it is used then leads to effective formulation and/or solution to a problem (Swinton, 2008). The ability to manage conflict situations, towards constructive outcomes is becoming a standard requirement with appropriate leadership styles (Nadler & Tushman, 1999). The process model is focused on internal dynamics of specific conflict events and is useful for managing an ongoing system and coping with crisis (Rahim, 2002). The objective of this paper is to identify conflict mode choices of head managers in banking sector and examine the correlation between leadership styles, choice of strategy in handling conflicts where managers deal with conflicts on daily basis. This paper is divided into five sections where the first section include introduction second section explain the literature. The third section is about methodology while fourth section is results and analysis. The final section of the paper is conclusion.

LITERATURE REVIEW

Defining Conflicts

Whether two people, two groups or two nations interact, their perceived needs and goals may conflict (McKenna, 2000) . …

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