Academic journal article ABA Banking Journal

Engaging Your Employees-Without the Mumbo Jumbo

Academic journal article ABA Banking Journal

Engaging Your Employees-Without the Mumbo Jumbo

Article excerpt

LOOKING BACK ON 2018, I think it's safe to say banking has had a good year. The industry--reflecting the strong economy--produced healthy earnings, and we finally turned a policy corner when Congress passed its first bipartisan regulatory reform legislation in a decade.

But as employees at Chesapeake Bank are used to hearing me say, what made us good this year is not going to make us good next year. That's not to be pessimistic, just realistic. It acknowledges that we always have to do more, do better or just do things differently if we want to remain successful.

It's about self-improvement, and we work hard to instill such a culture at our bank because we know our people are our biggest differentiator. When we are deeply engaged in the business of our bank, and we invest in and nurture their development, our bank thrives as well.

The same is true for the industry at large. When banks invest in their employees--and I mean really engage them in banking's mission while nurturing their careers--our industry will see more success. That's because engaged employees make passionate advocates, and advocacy is a big part of a banker's job description these days, whether with policymakers or customers.

It's also because engaged employees are more likely to be happy in their jobs and make banking their career. Whether their specialty is finance, IT, human resources or marketing, career-minded bank employees who are focused on succeeding in their fields will make banking better. …

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