Academic journal article ABA Banking Journal


Academic journal article ABA Banking Journal


Article excerpt

Information-sharing guidelines

ABA and several other trade groups released guidelines for the responsible use and protection of customer information, among them a promise to hold personal medical information confidential and separate from credit decisions. The guidelines describe the industry's practices for collecting, using, retaining, and safeguarding customer information, as well as processes for ensuring that customer requests for more information or changes to information are handled in a timely manner.

The banking industry has a long-standing tradition of trust, says ABA President Hjalma Johnson. These guidelines were developed to reiterate the industry's commitment to the protection and appropriate use of customers personal financial information. A bank's most valuable asset is its customers trust. It is vital that banks keep customer information safe. Johnson is also president, chairman and CEO of East Coast Bank Corp., Dade City, Fla.

Making the privacy promise

A new statement-stuffer brochure from ABA can be used to reassure bank customers that their privacy is their bank's first priority. The brochure lets customers know that their bank supports industry standards for privacy of customer information, maintains ongoing procedures to assure that the standards are observed and considers their privacy to be their top concern.

Griffin honored with service award

Compliance professional Lucy H. Griffin was awarded the ABA Compliance Executive Committees 2000 Distinguished Service Award at the associations Regulatory Compliance Conference in Nashville. Lucy is the ultimate professional and an excellent source of compliance knowledge for community banks. She has designed and developed numerous programs and has made major contributions to the field over a sustained period, said Anna M. …

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