Academic journal article ABA Banking Journal

Route Work, Organize Project Planning

Academic journal article ABA Banking Journal

Route Work, Organize Project Planning

Article excerpt

Workflow automation is a process that grew out of manufacturing to manage planning, resourcing, order, and delivery, and has emigrated to other corporate departments of the nation's Fortune 1000 firms for management of human resources or business intelligence planning.

Part rules-based routing system for project management, partly a rethinking of how processes are managed, these client-server systems support a holistic view of busineses by working as a layer of automation that sits on top of production systems. In doing so, it offers the potential of re-engineering business process by coordinating schedules, resources, and disseminating project details to everyone on the project team to support such "big picture" initiatives as straight-through processing or shared work in customer relationship management.

Firmly entrenched in this advancing market is Staffware, Berkshire, U.K. The company upgraded its Workflow project management product (first introduced in 1997) and now offers Staffware2000, which can be deployed both in client server form, (the company refers to this as its "enterprise form"), and in an Internet-capable format without additional custom development. Upgrades include rapid-design tools, a developer's toolkit, and comprehensive tracking and reporting capability for access to a variety of line-of-business applications existing on a wide range of computer platforms throughout an organization. …

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