Academic journal article Journal of Accountancy

Outsourcing: Make It Work for Your Company

Academic journal article Journal of Accountancy

Outsourcing: Make It Work for Your Company

Article excerpt

Outsourcing is becoming popular even in small and midsize companies. Nowadays, a small business may not have staff members such as a Human Resources recruiter or a 401(k) specialist in house. As the Internet transforms the way businesses communicate with their clients, vendors and employees, many of these functions are being handled by outsourcers. Here are some tips to help executives determine what functions to outsource and how best to use an outsourcer.

[] Decide what's important. If a function is not strategic to your business--for instance, payroll services or health insurance needs in a recruiting agency with only ten employees--consider outsourcing it to an expert provider.

[] Integrate your services. Look to providers that can efficiently integrate all your outsourced business functions--accounting, payroll and HR services, for example--instead of using individual vendors for each. Working with one-stop outsourcers will provide better overall results.

[] Assess customer support periodically. Does the outsourcer periodically check on how its live and Web-based customer service departments are doing? It should. Find out how well it monitors its customer support. As a client, you can insist on remedial action.

[] Insist on name recognition. …

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