Academic journal article Policy & Practice of Public Human Services

Our Do'ers Profile

Academic journal article Policy & Practice of Public Human Services

Our Do'ers Profile

Article excerpt

Walter B. Credle

In Our Do'ers Profile, we highlight some of the hard-working and talented individuals in the public human services field. This issue features Walter B. Credle of the Department of Social Services in Hampton, Virginia.

Name: Walter B. Credle

Title: Director, Hampton Department of Social Services

Years of Service: I have been director in the city of Hampton for 12 years. Prior to that, I was director in Hopewell for two years, assistant director in Virginia Beach for 15 years, and a caseworker in Portsmouth for three years.

Rewards of the Job: All the people we serve are in difficult, often desperate, situations with nowhere else to turn for help. The greatest rewards for me are in finding ways to improve the quality and effectiveness of services that we provide and to serve as a catalyst for mobilizing and developing new resources to assist people in need.

Accomplishments Most Proud of: We know the problems that bring people into the child welfare and TANF systems start early in life. I am most proud of my contribution to helping make prevention and early intervention services a priority in Hampton through working with the Hampton Healthy Families Partnership. This public/private partnership organization has documented a 26.8 percent reduction in the rate of child abuse and neglect since it began in 1992 and today provides parent education and support services to more than 12,000 families annually.

Reflections on Efforts to Integrate Services: In 1995 we began reengineering services to public assistance recipients by creating cross-trained, self-directed teams. …

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